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Customer onboarding
30 mins
30 mins
30 mins
Customer monitoring
30 mins
15 mins

Frequently asked questions

Which processes does BetterCo support out of the box?

BetterCo supports GwG-compliant onboarding and monitoring of your clients, investors, buyers, merchants, holdings, customers, … KYC onboarding covers the identification (= data collection) of your clients — whether natural persons or legal entities (B2C/B2B KYC) — and, where applicable, the identification of beneficial owners and authorized representatives. To do this, we access public data sources to pre-fill data as far as possible. Based on the collected data, you can create the risk assessment and derive due diligence obligations. To verify the identity of clients, beneficial owners and authorized representatives after identification, we offer suitable methods — from face-to-face verification to a qualified electronic signature with VideoIdent. Of course, you can also bring your own DocuSign account.

How can I customize BetterCo to give my clients a consistent user experience?

BetterCo can be embedded seamlessly into your website. The data is stored directly in your BetterCo workspace and can be further qualified along the KYC-compliant onboarding, risk assessment and identity verification. If needed, the client can be invited to collaborate in BetterCo at any time to add or confirm information.

Over the years, we have built up a mix of digital, email and paper-based processes that are hard to change. How does BetterCo fit into our existing processes?

Our approach of generating no-code workflows and dynamically storing extended master or process data lets you adapt every process to your needs. By default, every workflow produces a PDF report at the end, which can serve as a “bridge” to email and paper-based processes. You can also easily set up workflows in which you store your PDF reports. This way, you can digitalize your existing customer journey step by step.

I already use a CRM or a downstream practice management / ERP system. Which systems can BetterCo integrate with?

BetterCo is an end-to-end system that supports all onboarding processes, from integration into your website to contract signing. At the same time, BetterCo's architecture is designed to integrate into existing system landscapes. Together with our partners, we are constantly expanding our out-of-the-box integrations, e.g. with law firm software such as LegalSense or CRMs such as HubSpot. Contact us.

As a GwG-regulated business, I am required to regularly review the risk of my existing client base as well. How can BetterCo help?

BetterCo lets you regularly match all company and contact data of your clients against public data sources such as the commercial register or PEP, sanctions and adverse media data. You can set up dedicated notifications that inform you, for example, about the appointment of new managing directors, changes in the shareholder structure or a PEP entry.