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Frequently asked questions

Which processes does BetterCo support out-of-the-box?

BetterCo supports the AMLA compliant onboarding and monitoring of its clients, investors, buyers, traders, participations, customers, ..... KYC onboarding includes the identification (= data determination) of your clients - whether as natural or legal persons (B2C/B2B-KYC) - as well as, if applicable, the identification of the beneficial owners and their authorized representatives. For this purpose, we access public data sources to pre-fill data as far as possible. On the basis of the data obtained, you can draw up the risk analysis and derive due diligence obligations. To verify the identity of customers, beneficial owners, and authorized representatives after identification, we offer appropriate methods - from Face-2-Face verification to Qualified Electronic Signature with VideoIdent. Of course, you can bring your own DocuSign account with you for this purpose.

What options do I have to customize BetterCo to give my customers a consistent user experience?

BetterCo can be seamlessly integrated into your website. The data is stored directly in your BetterCo Workspace and can be further qualified along the kyc-compliant onboarding, risk analysis and identity verification. If required, the customer can be invited to collaborate in BetterCo at any time and add or confirm information as necessary.

Over the years, we have established a mix of digitized, email and paper-based processes. These are difficult to change. How does BetterCo fit into our existing processes?

Our approach of generating no-code workflows and being able to dynamically store extended master or process data allows all processes to be customized to your needs. By default, each workflow generates a PDF-based report at the end. This can serve as a "bridge" to email and paper based processes. On the other hand, you can easily create workflows where you save your PDF reports. In this way, you can approach a step-by-step digitization of the existing Customer Journey.

I already have a CRM or a downstream practice management / ERP system in use. With which systems can BetterCo be integrated?

BetterCo is an end-to-end system - supporting all onboarding processes from integration into their website to contract signing. However, BetterCo's architecture is designed to integrate with existing system landscapes. Together with our partners, we are constantly expanding our "out-of-the-box" integrations e.g. into law firm systems like LegalSense or CRMs like Hubspot. Please contact us.

As an AMLA-regulated company, I am obliged to regularly check the risk of my customer base as well. How can BetterCo support me here?

BetterCo offers the options to regularly check all company and contact data of its customers against public data sources such as the commercial register or PEP, Sanction or Adverse Media data. Dedicated notifications can be set up to inform you, for example, about the appointment of new directors, changes in the shareholder structure or a PEP entry.